GENERAL TRADING TERMS

We welcome you as a client of Right Click IT Pty Ltd ACN 137 780 413 (“Right Click IT”, “we”, “our”) and look forward to assisting you with your IT needs for many years to come.  By placing an order for goods or services from us, our clients (“you”, “your”) acknowledge that they have reviewed and agree to be bound by these General Trading Terms (“Terms”).

  1. Subject to the customer guarantees provided by the Australian Consumer Law, all labour / service charges are non-refundable.
  2. All hardware is sold with a manufacturer’s warranty, unless we advise you otherwise. We provide no additional warranty.
  3. You must inspect all goods upon delivery and shall, within 48 hours of delivery, give notice to us if the goods are not in accordance with your order. Failing such notice and, to the extent permitted by law, the goods are deemed to have been delivered and accepted by you.  All defective merchandise must be returned to our office within 5 business days.
  4. We may accept returns of merchandise for change of mind only at our discretion. In that case, there is a 10% restocking fee, except special-order items which will bear a 20% restocking fee. All merchandise returned to our office must be unused, in its original packaging, and sent postage/delivery prepaid at your risk.
  5. Except as required by law, licensed software is not returnable, and amounts paid for it are not refundable unless the software is defective.
  6. Invoices are due and payable to us upon completion of an order.
  7. All unpaid sums that are not in dispute shall bear interest at the rate of 2% above the Reserve Bank of Australia base rate, as calculated daily from the date payment first became due. Cost of collection, including reasonable solicitor’s fees, shall be borne by you.
  8. All merchandise (goods and software) remains the property of us until paid for in full.
  9. We shall not be bound by any terms or conditions printed on a purchase order or correspondence from you without our prior written acceptance of such terms.
  10. Quotations and responses to requests for quotations do not include GST unless stated otherwise.
  11. We will not perform services for clients with past due balances. This includes emergency services.
  12. From time to time we may offer for sale items that are demonstration units, refurbished, or used. Except as required by law, all such items are sold ‘AS-IS’ and are not returnable.
  13. You acknowledge that the quoted price and/or the availability of products and/or services is not guaranteed until an order is placed.
  14. Payment via any credit card may incur an additional credit card surcharge, which will not exceed the merchant fees we incur from the credit card merchant, which we will advise you about from time to time.
  15. If a delivery date is specified on an order, we will endeavour to deliver within the time so specified, but in no circumstances will we be liable for any loss or damage of any kind whatsoever caused directly or indirectly by any third party carriers, loss in transit, delay, or failure of delivery, in whole or in part.
  16. We reserve the right to make partial deliveries of any order and each partial delivery shall constitute a separate sale of goods upon these terms.
  17. We reserve the right to suspend or cancel deliveries without prior notice where your account has exceeded the due date for payment and/or exceeded your credit account limit.
  18. The risk in the goods purchased shall, unless otherwise agreed in writing, pass to you upon delivery to your premises or to an agent appointed by you.
  19. While we use our best endeavours to deliver material, analysis, data, programs, and services in accordance with your reasonable requirements, we are dependent upon telecommunications and other service providers for system availability and functionality and make no guarantee or warranty, express or implied, regarding our ability to resolve computer-related problems, to recover data, or to avoid losing data.
  20. Apart from guarantees or warranties which may not be excluded by law, we exclude all implied guarantees, warranties and other terms implied by law. Our liability for any breach of a warranty, guarantee or term implied by law which cannot be excluded is limited, at our sole discretion, to any one or more of the following:
    a. in the case of goods:
    i. the replacement of the goods or the supply of equivalent goods;
    ii. the repair of the goods or the payment of the cost of having the goods repaired
    iii. the payment of the cost of replacing the goods or of acquiring equivalent goods; or
    b. in the case of a service to:
    i. the supplying of the service again; or
    ii. the payment of the cost of having the service supplied again.
  21. To the extent that any of these terms are void or illegal, they are hereby severed from these terms without affecting the remaining provisions.

 

I/We (client) agree to these terms and accept responsibility for payment of our account.